The phone number has been banned.

This article explains the common reasons why accounts get banned and outlines the three official methods recommended by Telegram (we usually recommend Method 1: Appeal via email).

Jump directly to the account unban methods section here.

Part 1️⃣: What's the meaning of “This phone number is banned”?

This means that Telegram has banned phone numbers. It cannot be used to log in or delete the account. This usually occurs due to violations of Telegram’s terms of service or suspicious activity.

Part 2️⃣: Common Reasons for Account Bans

1. +86 phone numbers frequently initiate private chats with non-+86 users

2. Frequently messaging strangers in private chats

3. Frequent IP address changes

4. Registering with a virtual phone number

5. Sending pornographic or risky content that is detected by Telegram

6. Being reported by other users

7. Joining multiple groups in a short period

8. New accounts rapidly switching devices or network environments, or showing inconsistent network behavior across devices

9. Newly registered accounts exhibiting bot-like behavior

10. Other actions that violate Telegram’s Terms of Service

Part 3️⃣: How to Appeal a Ban

The following methods are based on information from the TG Wiki:

1

Tap "Help" in the app and send an email appeal.

Try sending a few times at intervals, but don’t spam.

2

If you’ve sent multiple appeals and still haven’t been unbanned after a few days, then unfortunately, it may not be possible to recover the account.

3

You can also try submitting an appeal via the official support page or contacting Telegram via Twitter or email.

Note: Every case is different. Some users have successfully appealed, while others have not. There is no guaranteed outcome.

Method 1: Appeal via Email

Send an email to [e-mail]

Email Subject: Banned phone number: [your phone number with country code]

Email Body:

I'm trying to use my phone number: [your phone number with country code]

But Telegram says it's banned. Please help.

I need this account — it's my most frequently used number.

App version: [your Telegram app version]

OS version: [your phone’s operating system version]

Device Name: iOS / Android / Other

Note:

• Make sure to include the correct phone number with the country code (e.g., +86xxxxxxxxxxx)

• Keep the tone polite

• Wait patiently; some users get responses in a few days, others may not get a reply at all

Method 2: Submit an Appeal via Telegram Support Page

Visit the official Telegram support page: https://telegram.org/support

Fill out the form with the following details:

Please describe your problem:

Dear Sir/Ma'am,

My number +1 xxx xxx xxxx (replace with your phone number including country code) has been banned and I am not able to figure out the reason for the suspension. Please help me recover my account.

Thank you.

Your email:

[Enter your email address]

Your phone number:

[Enter your whole phone number, including country code]

Method 3: Appeal via X (formerly Twitter)

Contact Telegram's official support account on X (formerly Twitter): @smstelegram — Telegram Login Help

Send a direct message (DM) including your phone number (with country code) and explain that your account has been banned.

Then wait for a reply from the support team.

Part 4️⃣: How to Avoid Getting Banned

• Do not send advertisements or spam.

• Limit private messages to strangers.

• Avoid getting reported by other users.

• Be cautious when using temporary SMS services — if the platform gets flagged, your number might be affected.

• Be careful with Google Voice or other virtual numbers, especially reused ones, as they may already have a bad history.

• Mass-registering accounts using the same IP or network (hundreds or thousands) can lead to bans.

• Avoid frequent device switching.

• Don’t join too many groups or channels in a short period — this may trigger forced logouts or even a ban.